We hope you never have to return and item but, if that is the case, please consider the following.
If you get a damage item, please get in touch with us as soon as possible via Contact Us page.
If you are not satisfied with the size of the item that was delivered, check that the size stated on the garment matches the size stated on the sizing chart.
If you simple ordered the wrong size, contact us via Contact Us page and we will be back to you in the next 24 hours.
ELIGIBILITY FOR RETURNS
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Your product(s) must be unused and in the same conditions that was delivered to you with the original packaging.
Make sure to include the receipt or proof of purchase. Without that, we cannot guaranty a refund.
Make sure to send the package to Erie MTB, 19749 Dearborn St. Chatsworth, CA. 91311
Once we received your package and inspected, we will notify you that we received the item. Depending on the conditions of the item, we will notify you of the approval or rejection of a refund.
LATE OR MISSING REFUNDS
If you have not received your refund yet, please check first with your credit card company. Usually takes between 7-10 business days for the refund to be completed.
Sales items are not eligible for refunds. We apologize any inconvenience.
We only replace items that are damage or defective. Please contact us using the Contact page and give us as much details as posible about the issue with the item.
To ship back your item, please include the original packaging and mail it to: Erie MTB, 19749 Dearborn St. Chatsworth, CA. 91311
We DO NOT pay for shipping for returning items. Shipping costs are non-refundable. If you received a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.